Question 1

Do I need a credit card?

Accepted Answer

No. The trial runs for 14 days or 12 of Octave's recommendations — whichever comes first, no card. You decide afterwards.

Question 2

Can I cancel?

Accepted Answer

Yes, anytime. Cancellation takes effect at the renewal of your monthly or annual term.

Question 3

Is my data private?

Accepted Answer

Your taste and cellar are yours: encrypted, private, exportable.

Question 4

Where does Octave check availability?

Accepted Answer

Store-level availability is verified from up-to-date official data, across Québec. Elsewhere, iQWine recommends from your cellar and via label or menu scan.

Question 5

Do I have to enter my whole cellar?

Accepted Answer

No. Octave answers from your very first question; add your bottles at your own pace.

Question 6

How long until my first recommendation?

Accepted Answer

About 30 seconds.

Question 7

On which devices?

Accepted Answer

On the web and on mobile (iOS), installable in one tap.

Question 8

When exactly does my trial end?

Accepted Answer

Whichever comes first: 14 days, or 12 of Octave’s recommendations. If you use it a lot, the second limit can arrive before the first — that is expected, and you see it coming inside the app. Nothing is automatic afterwards: since the trial needs no card, you are never charged by surprise, you choose whether to continue. Your cellar and your palate stay with you.

Question 9

Can Octave be wrong?

Accepted Answer

Octave doesn’t guess: it relies on real, up-to-date availability data, your cellar and your taste — not a generic assistant. And it tells you when it’s unsure rather than making things up.

Question 10

Why choose annual?

Accepted Answer

Two months free, and a palate Octave sharpens all year long. You settle in for good — and it’s the best price.

Question 11

What if I change my mind?

Accepted Answer

Cancel in one tap, anytime. On annual, you can also switch back to monthly whenever you like.