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Terms of Service

In effect on 14 août 2026

This English version is provided for convenience; the French version is the authoritative one.

1. Who we are

iQWine is a service operated by Groupe Medtech Inc. (“iQWine”, “we”), a company incorporated in Québec, Canada. You can reach us by email at [email protected], by phone at 1-514-447-3018, or by mail: Groupe Medtech Inc., Des Écus, Blainville, Québec, J7C 5V7, Canada. These terms govern your use of the service.

2. Acceptance and required age

By creating an account or using iQWine, you accept these terms as well as the Privacy Policy. If you do not agree, do not use the service.

The service is intended for people of legal age to purchase and consume alcohol in their place of residence. By creating an account, you declare that you have reached that age.

3. The service

iQWine is a digital wine-cellar management assistant: inventory, drinking windows, AI-assisted recommendations and related features. A free trial is offered, with no commitment, lasting 14 days or 12 interactions with Octave, whichever of these two limits is reached first ending the trial. The free trial is limited to one use per user. Deleting an account does not reset free-trial eligibility.

4. Your account

You are responsible for keeping your credentials confidential and for the accuracy of the information you provide. One account per person, except for multi-user plans.

5. Plans, billing and changes

Paid plans are billed in advance according to the chosen billing cycle (monthly or annual). Usage limits depend on the plan.
  • Upgrade (higher plan): takes effect immediately, with the amount prorated for the current period.
  • Downgrade: effective at the next renewal; you keep your current plan until then.
  • Change of billing cycle (monthly ↔ annual): effective at the next renewal.

Changes to our prices. We may change plan prices. Any change is announced to you in writing at least 30 days before it takes effect and applies only from your next renewal; the agreed price remains unchanged until the end of the current period. If you refuse the new price, you may cancel your plan before the change takes effect, without fees or penalty.

Refunds. Subject to the rights and remedies provided by law, amounts paid are non-refundable, in whole or in part, and no refundable credit is issued. The only exception is an upgrade to a higher plan, whose additional access is provided immediately in exchange for the corresponding prorated adjustment. You may change or cancel your plan at any time from your billing area; cancellation takes effect at the end of the current period, with no refund for the period already begun. We may nonetheless, at our sole discretion, review a refund request on a case-by-case basis; a refund granted creates no right for the future.

6. The Virtual Sommelier and recommendations

Drinking windows (peak, aging period), serving recommendations, food-and-wine pairings and the Virtual Sommelier’s other suggestions constitute a decision aid based on available data and the engine’s expertise. The actual behaviour of a given bottle depends notably on its storage, transport, cork condition, environment and variations specific to the product and vintage. iQWine does not guarantee the actual behaviour of a specific bottle, nor any tasting outcome. These recommendations do not constitute professional advice and do not replace your own judgment.

7. SAQ data, third-party data and points of sale

Certain information, notably prices, availability, images and descriptions from the Société des alcools du Québec (SAQ), other retailers or other third-party sources, is provided by those third parties, for information purposes. It may be inaccurate, incomplete or changed without notice, and may differ from what the retailers concerned display. iQWine is not responsible for the accuracy, availability or prices displayed by third parties.

8. Links and third-party sites

The service may display links to third-party sites, notably points of sale and retailers. These sites are not under our control: we answer neither for their content, nor their practices, nor their privacy policy. A link is not an endorsement. Your use of a third-party site is governed by its own terms.

9. Automatic enrichment

Wine records may be completed automatically from multiple sources and from AI-generated summaries, flagged as such. This content is provided for information purposes and may contain inaccuracies.

10. Intellectual property and trademark

The site, the applications, their texts, interfaces, software, graphic elements and databases belong to Groupe Medtech Inc. or its licensors and are protected by intellectual property laws. We grant you a personal, limited, non-exclusive, non-transferable and revocable licence to use the service, for your own needs and in accordance with these terms. Any other exploitation, notably reproduction, distribution, modification or the creation of derivative works, requires our written authorization.

iQWine™, virtual sommelier, is a trademark of Groupe Medtech Inc. No right in the trademark is granted to you.

11. Your content

Your cellar, your tasting notes, your photos of labels or wine lists and the other content you contribute to the service remain your property. You grant us a licence limited to operating the service: hosting, displaying, backing up and processing this content for the sole purpose of providing you with the service, including producing your recommendations. Your content is neither sold nor transferred to third parties. If statistics or aggregate analyses are used to improve the service, they are performed on data that does not allow you to be identified. The licence ends when you delete the content or your account, subject to temporary backup copies and legal retention obligations.

12. Acceptable use

You undertake not to misuse the service, not to circumvent its technical or security limits, and to respect the rights of third parties.

The following is notably prohibited: accessing the service through robots, spiders or other automated means; automated extraction or harvesting of data; any action aimed at disrupting the service, compromising its security or overloading its infrastructure.

Standard plans are reserved for personal use. Using the service in the course of a commercial activity, notably by a restaurant, a hotel or a wine business, requires a written agreement with us; write to us at [email protected].

13. Mobile applications

Our mobile applications are covered by these terms, supplemented by the provisions that follow. The contract is entered into with Groupe Medtech Inc., never with the platform that distributes the application. The platform is not responsible for the application or its content, and you must comply with its terms in addition to ours. Your licence to use the application is limited, personal, non-transferable and revocable.

13.1 Apple (App Store)

For the iOS application distributed through Apple’s App Store:

  • These terms are entered into between you and Groupe Medtech Inc. only, and not with Apple; Apple is not responsible for the application or its content.
  • Your licence allows you to use the application on Apple-branded devices that you own or control, in accordance with the usage rules set out in Apple’s Media Services terms.
  • Groupe Medtech Inc. is responsible for the maintenance and support of the application to the extent provided by these terms and by applicable law; Apple has no obligation to furnish any maintenance or support with respect to the application.
  • If the application fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price of the application; to the extent permitted by applicable law, Apple has no other warranty obligation; any other obligation in this respect falls to us.
  • Claims relating to the application, notably regarding product liability, conformity with a legal or regulatory requirement, or consumer protection, fall to us, and not to Apple.
  • If a third party alleges that the application infringes its intellectual property rights, it is we, and not Apple, who answer for the investigation, defence and settlement of that claim.
  • You declare that you are not located in a country subject to a United States government embargo or designated by it as “supporting terrorism”, and that you are not on any United States government list of prohibited or restricted parties.
  • For any question or claim regarding the application: [email protected] · 1-514-447-3018 · Groupe Medtech Inc., Des Écus, Blainville, Québec, J7C 5V7, Canada.
  • Apple and its subsidiaries are third-party beneficiaries of these terms with respect to the iOS application; by accepting them, you acknowledge that Apple may enforce them against you in that capacity.

13.2 Google (Google Play)

For the Android application, when it is offered through Google Play: Google is not a party to these terms and is not responsible for the application or its content. Your use of the application also remains subject to the Google Play terms of service.

14. Limitation of liability

The service is provided “as is” and “as available”. To the extent permitted by applicable law, iQWine cannot be held liable for decisions made based on the recommendations, for loss of value, deterioration or non-conformity of a bottle, or for information from third parties. Nothing herein limits the rights granted to you by law on a mandatory basis.

15. Indemnification

To the extent permitted by applicable law, you agree to hold us harmless, along with our officers and employees, from third-party claims, including reasonable defence costs, arising from your content, from your use of the service in breach of these terms, or from your breach of the law. This undertaking does not apply to the extent the claim results from our own fault.

16. Termination

You may delete your account at any time from your settings. We may suspend or terminate an account in the event of a breach of these terms.

17. Beta tester program

Beta tester status gives free access to the features of the Pro plan. It is granted at iQWine's discretion and is maintained as long as the participant answers the monthly questionnaires with observations that help improve the service. iQWine may end it at any time, without having to give a reason; the participant may withdraw in the same way. The account then returns to the previous plan, under its usual conditions and with no retroactive billing. The participant's data remains unchanged. For the duration of the program, an iQWine administrator may view the participant's cellar for the sole purpose of verifying that the service works correctly. Such consultations are logged, end with the program, and give rise to no change to the data without the participant's request. Observations submitted may be used to improve the service, without remuneration or consideration other than the access described above. Features shown before their release are confidential.

18. Changes

We may modify these terms. In the event of a material change, your acceptance will be requested again before you can continue using the service. The effective date above indicates the applicable version.

19. General provisions

Severability. If a provision of these terms is held invalid or unenforceable, the others remain in full force.

Entire agreement. These terms and the Privacy Policy constitute the entire agreement between you and us regarding the service, and replace any prior agreement on the same subject.

Assignment. You may not assign these terms without our written consent. We may assign them to a company in our group or to a successor, in the context of a reorganization, merger or sale, provided your rights are not diminished.

Force majeure. Neither party is liable for a failure caused by an event beyond its reasonable control, for as long as that event lasts.

20. Governing law

These terms are governed by the laws applicable in Québec, Canada, without regard to conflict-of-law rules.

21. Contact

For any question regarding these terms: from the application (Support section), via our Contact page, by email at [email protected] or by phone at 1-514-447-3018. By mail: Groupe Medtech Inc., Des Écus, Blainville, Québec, J7C 5V7, Canada.

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